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If they do not function, no repairs or adjustments will be attempted. We do not repair/adjust those items and we will only know if they function once the clock movement have been repaired. The estimate fee would not be refunded.ĭue to old worn parts and/or parts that were broken or once removed, we are unable to warranty that any/all calendar (day/date/month) functions in antique clocks will operate. There are some instances when we may return your item unrepaired. These items will require more work and attention from the clock/watchmaker. Many clocks do experience “married parts” (parts taken from another clock/item and reused on another). Occasionally, we do experience issues with prior repairs and/or parts that have been replaced. You would be notified, along with a price, before we proceed with the repairs.

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Due to the mechanics of clocks/watches there is always a chance, once we take your movement apart, we may find bent/broken teeth, broken springs, pivots, click springs, missing parts, broken chime rods, cracked tubes, etc. If you choose to go ahead with the repairs, at initial drop off only, we will credit that fee to the cost of the repairs. There is a $10 charge on each clock/watch to evaluate what repairs are needed. If a service call is requested there will be $275.00 service call fee. Repaired grandfather/tall case clocks picked up by the customer are “In-shop” warranty only. Some movements are still manufactured today and can be replaced. Eventually the clock movement will wear and need to be restored. Most mechanical clocks require oil every 2-3 years and a cleaning every 5-10 years. Storage fees will apply to items not picked up within 2 months. If you have multiple clocks/items being repaired, you must pick up each item as they are ready. Please bring your own materials (blankets, moving blankets, towels, boxes, etc.) to wrap/protect your clock(s) and parts for transport. will be removed) but we do not have materials available to wrap your item(s). Once repairs are completed, your item(s) will be ready for transport (pendulum, weights, etc. We do not have access to original instruction manuals, although, you may be able to find one online or similar to your timepiece. Wall clocks that want to shift from side to side may need to be secured to the wall. that is made for your specific wall material and weight of the clock. Please make sure wall clocks are hung by a proper nail/screw/etc. It is possible these clocks may jam and need to be brought back for adjustments. Most antique clocks with an pendulum must be leveled and should not be allowed to wind down.

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We are happy to go over with you how to operate your timepiece. Each timepiece is tested for functionality and timekeeping.* Due to limited space we are not able to have every clock “running” upon arrival for pick up.

Clocks that need complete assembly may be an additional charge (movement, seat board, dial, weights, pendulum, tubes have been removed from the case & need to be installed).Īll repairs performed on your timepiece include a 1 year warranty. That will require a moving company which we can refer upon request. Please note we do not move or relocate clocks. Add $100 for a tubular bell and for each additional floor standing clock (example: You have 2 grandfather clocks, 1 is a tubular bell = $275 +100 + $100).

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We do not offer free in-home/office estimates and charge a set fee of $275.00 per service call. All other clocks/items must be brought to us for estimates and repairs. You can trust that your clock will be handled with care as it travels to our clock shop and/or your home/office.įor your convenience, we offer home/office service calls in Richmond and surrounding counties (within 30 miles) on mechanical, grandfather/tall case clocks only. With over 40 years of experience and thousands of satisfied customers, The Clock Shop of Richmond offers unparalleled service on most timepieces and clocks - from minor adjustments to complete mechanical restorations. Due to postage, we do not offer them by US mail. We can email it or you may come in and pick up a copy at your convenience. This applies to all customers, new and repeat. New policy: You must fill out and sign our “In-home service call policies” sheet before you will be scheduled. We are currently working hard to finish our queue list and have made significant progress in the past 6 months and appreciate everyone’s patience.

Invoices paid after 10 days, will incur 10% interest, monthly until paid in full. There is a $75.00 fee for checks returned by the bank. Cash and check (ID required) payments are always welcome. Effective Tuesday, Apwe charge a nonrefundable, 5% fee on every credit/debit card transaction.

Clock repair rva